Privacy Notice
Last updated 19 October 2026
This notice explains how your personal data is used when you buy and use a Zain Travel eSIM. The data controller is Septoo Limited, a company registered in England and Wales (company number 14752958), Building 2 First Floor, Croxley Business Park, Watford, Hertfordshire, WD18 8YA, United Kingdom ("Septoo", "we").
What we collect
Your email address, and any phone number you choose to add at checkout.
Your orders: the plans you bought, prices, promo codes and the eSIM identifiers (ICCID) linked to them.
Usage of your eSIM reported by the partner networks: data used, the country and network you connected to, and dates. We do not see the content of your traffic.
Payment details are handled by our payment provider; we receive only a confirmation and the last digits of the card.
Basic technical data when you visit the site (browser, pages visited), used to keep it working and to measure how it is used.
If you accept analytics cookies, Google Analytics and Microsoft Clarity also record how you use the site. This includes anonymised session recordings and heatmaps where Microsoft Clarity is used. It is off unless you accept, and you can change your choice at any time with "Cookie settings" in the footer.
Why we use it
To deliver and support the eSIM you bought (performance of our contract with you): sending the QR code, showing your balance in My eSIMs, reissuing, top-ups and refunds.
To send service messages, and WhatsApp updates if you opted in. You can opt out at any time.
To prevent fraud and misuse, and to keep accounting and tax records we are legally required to keep.
Who we share it with
Zain KSA, so it can support you and show your eSIM in its app; the network and eSIM suppliers that provide the connectivity; our payment provider; and service providers that host and email for us, under contract and only for these purposes. We do not sell your data.
Some of these providers are outside your country. Where data leaves the UK, we use the safeguards the law requires.
How long we keep it
As long as your eSIM and plans are in use, then for the period required for accounting and legal purposes, after which it is deleted or anonymised.
Your rights
You can ask to see, correct or delete your data, to object to its use, or to receive a copy. Write to [email protected]. You can also complain to the data protection authority in your country.
Contact
Privacy questions: [email protected].