Travel eSIM Terms
Last updated 19 October 2026
These terms apply when you buy and use a Zain Travel eSIM. The service is provided by Septoo Limited, a company registered in England and Wales (company number 14752958), Building 2 First Floor, Croxley Business Park, Watford, Hertfordshire, WD18 8YA, United Kingdom ("Septoo", "we"), in partnership with Zain KSA. By completing a purchase you accept these terms.
1. The service
The eSIM is a data-only travel line. It does not include calls or SMS on its own number; your usual SIM keeps working for calls and texts.
Each plan shows its data allowance, the countries it covers, its validity and any speed conditions before you pay. Data is delivered over partner networks in each country; coverage and speed depend on those networks and on your location.
2. Your phone
Your phone must support eSIM and be carrier-unlocked (able to accept SIMs from other operators). Please check this before buying; the FAQ explains how.
An eSIM can be installed on one phone only. If you change phones, contact support and we will reissue it, free of charge once per plan.
3. Buying and paying
Prices are shown and charged in SAR. Payment is taken by card, Apple Pay or Google Pay through our payment provider; we never see or store your full card number.
After payment you receive the eSIM QR code and install instructions on screen and by email. Promo codes and the family discount are applied at checkout as described on the site.
4. When a plan starts and ends
A plan starts when the eSIM first connects to a network in a country the plan covers, not when you buy or install it. It ends when its validity runs out or its data is used up, whichever comes first. Unused data does not carry over to another plan.
You can add another plan to the same eSIM at any time; it works straight away.
5. Refunds
Within 14 days of purchase, a 30-day, regional or country plan can be refunded as long as the eSIM has not been installed, and a yearly plan as long as it has not been used.
To ask for a refund, contact [email protected] or support in the app. Refunds go back to the payment method you used.
6. Fair use
The eSIM is for personal use while travelling. You must not resell it, use it for unlawful purposes, or in ways that harm the partner networks. We may suspend an eSIM that is used this way.
7. Our responsibility
We work to keep the service available, but we cannot guarantee coverage or speed everywhere at all times. If the eSIM does not connect, contact support and we will help you get it working.
Nothing in these terms limits your rights under the consumer law that applies to you.
8. Contact
Questions about these terms: [email protected].